Gearcom

DIRECT CONTACT: GEARCOM INC

EFECTIVE DATE: 2022-02-03 08:50:03

FAQs 

1. 1- What if the product I want is out of stock? 

You can add it to your wish list. Once the product is in stock again, we will send you an email with the notification. 

Sales and promotions are for current inventory only.  

1. 2- How can I report a complaint? 

You can send us an email to cs@gearcom.shop 

We will get back to you in a period of 24 to 48 hours on business days 

1. 3- What are your customer service hours? 

Our customer service team is available Monday - Friday from 8:30am – 5:30pm 

1. 4- How can I get in touch with you? 

Please send your inquiries to cs@gearcom.shop  

We will get back to you in a period of 24 to 48 hours on business days 

1. 5- How can I exchange my order? 

Please go to (exchange policy) 

1. 6- How can I return my order? 

Please go to (return policy) 

1. 7- How can I cancel my order? 

Please go to (Cancellation Policy) 

1. 8- How can I track my order? 

As soon as your order is placed we will send you an email whit your order details and your tracking number. Please click on it to be redirected to the UPS page so you can track your shipment.  

You can also track it from the website. Go to your profile / My Orders / and click over the order you want to track. There you will find your tracking number. Please click on it to be redirected to the UPS page so you can track your shipment. 

1. 9- Where do you ship? 

We currently ship on our site to the US only 

1. 10- Can I change my shipping address? 

Yes, as long as the new address is within the same zip code.  

Please send us an email with the request to change your shipping address to cs@gearcom.shop